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US Patent 12088757 Client-specific control of shared telecommunications services

Patent 12088757 was granted and assigned to 8X8, Inc. on September, 2024 by the United States Patent and Trademark Office.

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Is a
Patent
Patent
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Patent attributes

Patent Applicant
8X8, Inc.
8X8, Inc.
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Current Assignee
8X8, Inc.
8X8, Inc.
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
120887570
Patent Inventor Names
Zhishen Liu0
Date of Patent
September 10, 2024
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Patent Application Number
182119980
Date Filed
June 20, 2023
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Patent Citations
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US Patent 6920441 Method and apparatus for building communication between agent desktop scripting applications and an outbound call software suite within a telecommunications center
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US Patent 6985478 Using XML expressed primitives for platform and system-independent call modeling
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US Patent 8018921 Using XML expressed primitives for platform and system-independent call modeling
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US Patent 9553755 Method for implementing and executing communication center routing strategies represented in extensible markup language
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US Patent 6922411 Networked computer telephony system driven by web-based applications
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Patent Primary Examiner
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Phuongchau Ba Nguyen
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CPC Code
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H04L 41/5051
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H04L 12/42
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H04L 12/437
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H04L 41/12
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H04L 45/02
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H04L 12/4637
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H04M 7/0087
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H04M 3/42323
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Patent abstract

Aspects are directed toward use of data communications server(s) and a Platform as a Service (PaaS) interface to provide remote services for endpoint devices of a plurality disparate client entities. In one example, an apparatus includes a computing server to provide data communications for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to and responsive to client-specific sets of control data. The apparatus also includes a processing circuit configured to adjust routing of the communications by the computing server, in response to call event data generated by the computing server, by generating the client-specific sets of control data for each client entity according to a respective set of directives.

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