Patent attributes
Methods and systems provide for presenting sentiment scores within a communication session. In one embodiment, the system connects to a communication session with a number of participants; receives a transcript of a conversation between the participants produced during the communication session; extracts, from the transcript, utterances including one or more sentences spoken by the participants; identifies a subset of the utterances spoken by a subset of the participants associated with a prespecified organization; for each utterance, determines a word sentiment score for each word in the utterance, and determines an utterance sentiment score based on the word sentiment scores; determines an overall sentiment score for the conversation based on the utterance sentiment scores; and presenting, to one or more client devices, at least the overall sentiment score for the conversation.
