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US Patent 12137023 Automatic analysis of user experience issues to reduce resolution time

Patent 12137023 was granted and assigned to Zscaler on November, 2024 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent
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Patent attributes

Patent Applicant
Zscaler
Zscaler
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Current Assignee
Zscaler
Zscaler
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
121370230
Patent Inventor Names
Sandeep Kamath0
Chakkaravarthy Periyasamy Balaiah0
Javier Rodriguez Gonzalez0
Prasannakumar Jobigenahally Malleshaiah0
Pankaj Chhabra0
Satish Kalipatnapu0
Jay Makwana0
Date of Patent
November 5, 2024
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Patent Application Number
176993420
Date Filed
March 21, 2022
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Patent Citations
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US Patent 9473537 Cloud based mobile device management systems and methods
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US Patent 10728117 Systems and methods for improving digital user experience
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US Patent 10728113 Systems and methods for troubleshooting and performance analysis of cloud based services
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US Patent 8464335 Distributed, multi-tenant virtual private network cloud systems and methods for mobile security and policy enforcement
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US Patent 8495737 Systems and methods for detecting email spam and variants thereof
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US Patent 8955091 Systems and methods for integrating cloud services with information management systems
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US Patent 9060239 Cloud based mobile device management systems and methods
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US Patent 9369433 Cloud based social networking policy and compliance systems and methods
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Patent Primary Examiner
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Hermon Asres
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CPC Code
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G06N 20/00
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H04L 41/5032
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H04L 67/10
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H04L 67/025
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H04L 41/5025
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H04L 41/5009
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H04L 41/5067
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Patent abstract

Systems and methods include monitoring user experience of one or more users accessing any of the Internet, cloud applications, and private applications; determining a user experience score for the one or more users; responsive to detecting a low user experience score for a user, performing one or more analyses on the user experience of the user; and determining a root cause of the low user experience score based on the one or more analyses. The systems and methods can include determining a remedial action for the user based on the root cause.

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