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US Patent 6970821 Method of creating scripts by translating agent/customer conversations

OverviewStructured DataIssuesContributorsActivity
Is a
Patent
Patent
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Date Filed
September 26, 2000
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Date of Patent
November 29, 2005
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Patent Application Number
09670093
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Patent Citations Received
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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
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US Patent 11876931 Techniques for benchmarking pairing strategies in a contact center system
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US Patent 11915042 Techniques for behavioral pairing in a task assignment system
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US Patent 11922213 Techniques for behavioral pairing in a task assignment system
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US Patent 11936817 Techniques for behavioral pairing in a task assignment system
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US Patent 11954523 Techniques for behavioral pairing in a task assignment system with an external pairing system
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US Patent 11972376 Techniques for workforce management in a task assignment system
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
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US Patent 12022029 Techniques for data matching in a contact center system
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US Patent 12120271 Matching using agent/caller sensitivity to performance
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•••
Patent Inventor Names
Anthony Dezonno
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Craig R. Shambaugh
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Darryl Hymel
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Jared Bluestein
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Jim F. Martin
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Kenneth Venner
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Laird C. Williams
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Mark J. Power
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
6970821
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Patent Primary Examiner
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Susan McFadden
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