Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Lois J. Pannkuk0
Nancy L. Anderson0
Date of Patent
November 29, 2005
0Patent Application Number
092559680
Date Filed
February 23, 1999
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's response to a survey question is stored on a computer. Different performance indicators are calculated for the employee based on the responses to the customer surveys. The employee is evaluated based on these performance indicators.
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