Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
John Crook0
Date of Patent
December 13, 2005
0Patent Application Number
095239350
Date Filed
March 13, 2000
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method for call center to processing inbound call from a caller during a busy time is disclosed in which the caller will be assigned a place in the queue, an identification and a time window. The call center will keep the place of the caller after the first call is disconnected. The caller shall call back within the time window assigned to him to claim his place in the queue. The caller may place the second call in any moment convenient to him within the time window, or even from a different telephone.
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