Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Steven M. Hoffberg0
Toby Heller0
Wai Wu0
Date of Patent
April 4, 2006
0Patent Application Number
103853890
Date Filed
March 7, 2003
0Patent Citations Received
...
Patent Primary Examiner
Patent abstract
A communications management system comprising an input for receiving a communications classification; a database of skill weights with respect to the communications classification; a database of agent skill scores; and a processor, for computing, with respect to the received communication classification, an optimum agent selection, the processor directly controlling a routing of the information representing the received call.
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