A balance assembly (15) is provided for a sash window assembly (10). The sash window assembly (10) has a sash window (12) slidable within a master frame (14). The balance assembly (15) has an elastomer balance member (30) having one end adapted to be connected to the master frame (14) and another end adapted to be connected to the sash window (12) to provide an upward biasing force to the sash window (12). A system (50) is provided for custom-manufacturing the balance member (30) and for custom-manufacturing a sash window assembly (10) incorporating the balance member (30).