Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
August 29, 2006
0Patent Application Number
096708640
Date Filed
September 27, 2000
0Patent Primary Examiner
Patent abstract
A call management technique implemented using a call routing engine is disclosed. In the technique, local (e.g., ACD) switching resources and a public network are controlled as a single virtual switch for purposes of implementing call processing features.
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