Patent attributes
A method and system for automated bill payment service makes use of one or more application programs, such as a bank's retail system application and a bill payment application, running on one or more servers, as well as one or more data storage devices. A customer calls, for example, an 800 number and enters identification information in response to prompts by the system. The system verifies the customer's identification and, in response to selection of a single bill payment option, prompts the customer to enter information about at least one bill payment for a payee. The system provides selection of the payee from a customer-specific bill payee list or a system-spoken payee list and various menu functions. The system automatically schedules the bill payment for the customer according to the entered bill payment information, and renders the scheduled payment to the payee for the customer. The system also provides the customer with the ability to check the status of payments that have already been scheduled, as well as to change or cancel payments.
