Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
July 10, 2007
Patent Application Number
10233552
Date Filed
September 4, 2002
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method for providing real-time individualized customer support simultaneously to a plurality of customers in a chat-room environment is disclosed. The method monitors the content of chats or conversations between service representatives and customers to automatically formulate product and service offerings and other services to customers in response to the chat content.
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