Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
October 16, 2007
Patent Application Number
10307524
Date Filed
December 2, 2002
Patent Primary Examiner
Patent abstract
In response to a user's selection of a troubleshooting instruction element on a troubleshooting page displayed on a client 200 by a browser, the client 200 transmits a transfer request of a troubleshooting program to servers 110 and 120. The servers 110 and 120 transfer the troubleshooting program according to the transfer request. The troubleshooting program is automatically activated on the client 200 on completion of its download to the client 200, in order to execute a troubleshooting procedure.
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