Patent attributes
The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typicdally collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception, typically based on to various parameters, including customer, exception type, day, date, and time of day. In response to an exception, a contact list is generated, the contact list being associated with one or more of the parameters. Based on the nature of the exception, the present invention has the ability to prevent an operator from clearing the exception until it has been resolved in a predefined manner. For instance, a certain response from someone contacted by the operator may be required before an acceptable reason code is accepted by the system.
