Patent 7289023 was granted and assigned to U.S. Security Associates, Inc. on October, 2007 by the United States Patent and Trademark Office.
The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typically collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception. An exemplary exception is one based on the time interval between checkpoints. If, for example, the time interval is outside of a predetermined range, then an exception may be generated.