Patent 7349905 was granted and assigned to Everdream on March, 2008 by the United States Patent and Trademark Office.
A layered message architecture has been described that communicates status data from a client computer to a server through a remote support network. A database interface layers isolate the remaining layers of the architecture from the underlying client and server database systems. A mapping layer allows the exchange of data and instructions between the client and server without reference to the underlying data structures particular to each computer.