Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Zhongwen Zhu0
Date of Patent
September 30, 2008
0Patent Application Number
106905140
Date Filed
October 23, 2003
0Patent Primary Examiner
Patent abstract
A method and a Virtual Queuing Support System (VQSS) for optimizing end-user service for clients waiting for a service request to be responded and who are registered in various virtual queues of the VQSS. End-users register in a virtual queue of the VQSS, which monitors the status of the queues and the status of the service agents. When a parameter such as the number of users in a queue or the expected waiting time exceeds a pre-set threshold, the VQSS reassigns end-users from the problematic queue, and/or re-assigns service agents from other queues to the problematic queue. The VQSS comprises a memory storing the virtual queues, and a processor for managing the virtual queues.
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