US Patent 7454389 Scheduling and decision system

The inventive subject matter herein is directed toward improved scheduling and planning system (200) in which computer implemented software uses a hierarchical selection list to select at least one of a plurality of unconnected users and contact the selected user(s) as a function of an event (110). Another aspect of the inventive subject matter includes an improved decision and/or scheduling system (100) that has soft fields for describing resources. Further aspects utilize a hierarchical soft field configuration.