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US Patent 7474740 Interactive voice-activated reservation system and method

Patent 7474740 was granted and assigned to American Airlines on January, 2009 by the United States Patent and Trademark Office.

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Patent abstract

An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice identification of change desired, and changing reservation information in response to the voice identification of change desired.

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