Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Janice M. Taylor0
Keith A. Thuerk0
Romelia H. Flores0
Date of Patent
February 3, 2009
0Patent Application Number
102123260
Date Filed
August 5, 2002
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.
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