Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Wallace J. Sadowski0
Cheryl A. Kotan0
James R. Lewis0
Patrick M. Commarford0
Date of Patent
February 10, 2009
0Patent Application Number
106706320
Date Filed
September 25, 2003
0Patent Primary Examiner
Patent abstract
A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a request for help. The event can be classified as a default help request, which can be a system initiated help request, or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.
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