US Patent 7499864 Integrated travel industry system

A system and method providing a centralized network for facilitating travel reservations and/or services. The system comprises a network with hub sites that provide a centralized connection for Global Distribution Systems/Computer Reservation Systems, travel vendors, and travel office point of service terminals. The travel office point of service terminals provide a plurality of modules for various travel related applications such as a low fare search module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning module, a customer relationship management module, a workflow module, and an integrated e-mail booking system.