Patent attributes
Methods and systems provide a geographical network alarm viewer (GNAV) application that receives, tracks, aggregates, reports, and maps data associated with cable telephony services outages occurring in a cable services network. The GNAV application integrates network map data and identification information associated with customer locations, equipment, and associated network alarm data from a network operations center. All customer location addresses associated with individual network alarms are located and mapped on a geographical network map. Because the alarms are received, tracked, aggregated, reported, and mapped in real-time, service personnel may respond to network outages in a more efficient manner, and service technicians and service vehicles may be directed to repair service outages based on more accurate location and service outage timing data.
