Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
September 8, 2009
Patent Application Number
11279713
Date Filed
April 13, 2006
Patent Primary Examiner
Patent abstract
A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees responses are individually tracked and maintained in a database for analysis and reporting.
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