Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
October 27, 2009
Patent Application Number
11327745
Date Filed
January 6, 2006
Patent Citations Received
0
...
Patent Primary Examiner
Patent abstract
A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
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