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US Patent 7623651 Context retention across multiple calls in a telephone interaction system

Patent 7623651 was granted and assigned to Microsoft on November, 2009 by the United States Patent and Trademark Office.

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Patent abstract

A method of providing information to a user in a telephone interactive system includes receiving a new call. A comparison is then made between an identifier associated with the new call with stored call information pertaining to previous calls. If the identifier associated with the new call matches an identifier associated with a previous call, a subsequent action taken in the new call is based on context information stored from the previous call.

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