US Patent 7624309 Automated client recovery and service ticketing
Patent 7624309 was granted and assigned to Microsoft on November, 2009 by the United States Patent and Trademark Office.
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Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated client recovery. Computers in a computer lab may be monitored to determine if a computer becomes disconnected from the client management system. If a computer is unresponsive with the client management system, an automated client recovery and service ticketing script is implemented to recover the unresponsive computer. If solutions within in the automated client recovery and service ticketing script do not recover the unresponsive computer, a service call request is automatically generated for the computer for subsequent examination by a lab engineer.
US Patent 07624309 Automated client recovery and service ticketing US Patent 7624309 Automated client recovery and service ticketing
US Patent 07624309 Automated client recovery and service ticketing
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