US Patent 7646859 Method and apparatus for integrated telephone and internet services

A system and method for providing integrated telephony and Internet services is described. An embodiment of the present invention comprises passively collecting incoming and/or outgoing call information from communications links communicatively coupled to a first party. The call information is extracted and customer information, such as demographic information, is retrieved. The customer information may be, for example, retrieved from a data provider or may have been previously collected or gathered. Thereafter, reports, charts, graphs, maps, and the like may be made available. In an embodiment, the reports, charts, graphs, maps, and the like are made available via a network such as the Internet.