Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Mike Hollatz0
Jeffrey Hodson0
Joseph Steinlicht0
Michael Peters0
Date of Patent
February 23, 2010
Patent Application Number
10930999
Date Filed
August 31, 2004
Patent Primary Examiner
Patent abstract
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.
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