US Patent 7693275 Online service system capable of predicting waiting time
Patent 7693275 was granted and assigned to National Kaohsiung First University of Science and Technology on April, 2010 by the United States Patent and Trademark Office.
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The present invention discloses an online service system capable of predicting waiting time. The service system serves the users through a queuing mode and an electronic whiteboard mode. The queuing mode comprises a queuing-user counting unit for counting number of the user entering the queuing mode, a service channel counting unit for counting number of the service channels providing service, and a waiting-time prediction unit for predicting and showing the waiting time to the queuing users. Alternatively, the queuing users can search for related information from the database through a search engine. Once the service channel is available, the queuing user can exit from the queuing mode and request for service through the electronic whiteboard mode by transmitting audio/video, picture and character data. The present invention may further provide a performance evaluation mode for the system manager's reference.
US Patent 07693275 Online service system capable of predicting waiting time US Patent 7693275 Online service system capable of predicting waiting time
US Patent 07693275 Online service system capable of predicting waiting time
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