Patent 7853453 was granted and assigned to Microsoft on December, 2010 by the United States Patent and Trademark Office.
A computer implemented method of analyzing dialog between a user and an interactive application having dialog turns. The method includes receiving information indicative of dialog turns between the system and at least one user in an application. The turns are related to one or more tasks of the application. A diagnostic module operable on a computer is utilized to obtain an indication of performance of the application relative to said one or more tasks.