Is a
Patent attributes
Current Assignee
0
Patent Jurisdiction
Patent Number
Patent Inventor Names
Edward Wang0
Muthukumar G. Kaundinya0
Date of Patent
December 28, 2010
0Patent Application Number
114364490
Date Filed
May 18, 2006
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method and apparatus for generating alerts which prompt a customer representative to initiate communications with a customer relative to the alert. Further provided is a tracking template which is provided to the customer representative, whereby the customer representative can easily provide an input through the tracking template which quickly identifies an action status relative to a given alert. A plurality of different types of alerts can be generated, and these different alerts can be given different priority levels corresponding to different levels of escalation within a management structure for an organization.
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