Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Kim Huat Sim0
Date of Patent
January 18, 2011
Patent Application Number
11709954
Date Filed
February 23, 2007
Patent Citations Received
Patent Primary Examiner
Patent abstract
A method, apparatus and computer program product for performing predictive dialing is presented. A probability of contact for each customer of a plurality of customers for a predetermined period of time is determined. A number of agents available during the predetermined period of time are also determined. A selection is then made regarding which customers to call based on the number of agents available during the time period and the probability of contact for each of the plurality of customers for a predetermined period of time. The number of calls are then placed to the selected customers.
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