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US Patent 7873534 Collecting CRM data for feedback

Patent 7873534 was granted and assigned to Microsoft on January, 2011 by the United States Patent and Trademark Office.

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Patent abstract

Collecting and analyzing usage data from a CRM database provides useful insights into improving future versions of CRM software. Options for the type of data to be collected may be presented and several opportunities may be available to tailor the data to be communicated to the CRM provider.

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