Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Christopher Reon Gentle0
Nivedita Mogale0
Mei Sing Ong0
Alastair John Rankine0
Julian Orbach0
Date of Patent
February 1, 2011
Patent Application Number
11228646
Date Filed
September 15, 2005
Patent Citations Received
Patent Primary Examiner
Patent abstract
An answer on hold notification feature is provided. The answer on hold notification feature is activated when a call is waiting for servicing by a human agent. For example the feature may be activated when the call is placed on hold by the user of the first communication endpoint. By providing an answer on hold notification signal feature, a user can engage in a second call, or perform other tasks, without the risk of losing an opportunity to speak with a human agent as a result of attending to such other call or task.
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