Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Sherif Yacoub0
Date of Patent
February 8, 2011
0Patent Application Number
106992640
Date Filed
October 30, 2003
0Patent Primary Examiner
Patent abstract
A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.
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