Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
February 8, 2011
Patent Application Number
11341278
Date Filed
January 27, 2006
Patent Citations Received
Patent Primary Examiner
Patent abstract
Inbound calls to an enterprise are handled by a call-handling component, by identifying the calling party from intrinsic information about the call, by identifying a potential recipient from non-intrinsic information about the calling party, and by automatically routing the inbound call to a potential recipient.
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