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US Patent 7945690 Extending functionality of workflow applications using instant messaging (IM)

Patent 7945690 was granted and assigned to AT&T Intellectual Property I on May, 2011 by the United States Patent and Trademark Office.

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Patent abstract

Plug-ins for instant messaging (IM) systems are described. By using plug-ins in conjunction with IM systems, the functionality of IM systems may be greatly extended. Specifically, in business applications, such as workflow processes, IM provides a more reliable approach to determining actual delivery of messages.

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