Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Edwin Kenneth Margulies0
Imed Yahmadi0
Pablo M. Rodriguez0
Pierre St-Cyr0
Ran Ezerzer0
Eli B. Borodow0
Ali Aljane0
Date of Patent
June 14, 2011
0Patent Application Number
102331520
Date Filed
August 28, 2002
0Patent Citations Received
...
Patent Primary Examiner
Patent abstract
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.
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