Patent 7979297 was granted and assigned to Sprint on July, 2011 by the United States Patent and Trademark Office.
A computerized workflow analysis tool, which allows a user to navigate through many levels of increasingly detailed order-related information. The order tracking and reporting tool of the preferred embodiments further allow a user to create customized, ad-hoc reports. In addition, the preferred embodiments allows a user to search information obtained from a plurality of databases by selected parameters, and to download the results obtained for further mathematical manipulation, graphing or trend analysis.