Patent attributes
There is provided a method of providing vehicle support. The method includes receiving diagnostic data from the onboard vehicle computer. The diagnostic data is received by an automotive diagnostic tool and is then communicated to a prior experience database having information related to diagnostic solutions associated with combinations of diagnostic data. The prior experience database is arranged to match the received diagnostic data to possible diagnostic solutions. The diagnostic solutions are then prioritized in accordance with ranked matches of the received diagnostic data to the previous combinations of diagnostic data stored in the prior experience database. The possible diagnostic solution associated with the highest ranked combination of diagnostic data is identified as the most likely solution. Vehicle components associated with the most likely solution are then identified. The diagnostic tool is subsequently configured to log diagnostic data related to the vehicle components associated with the most likely solution.
