Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Labhesh Patel0
Gebran G. Chahrouri0
Joseph F. Khouri0
Shmuel Shaffer0
Date of Patent
December 20, 2011
0Patent Application Number
108476030
Date Filed
May 17, 2004
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
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