Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
February 28, 2012
Patent Application Number
12270473
Date Filed
November 13, 2008
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
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