US Patent 8161386 Method and apparatus for remote web-based technical support

A system provides task-oriented enhancement of a software application that allows for remote, Web-based, technical support. The system observes user-interactive elements in the software application. Based on the observed user-interactive elements, the system generates at least one task indication and at least one respective instruction indication associated with the software application. Generation of the indications may be done dynamically as the software application loads or executes. The system may be activated locally or remotely to provide technical support, or “coaching”, to a user. The system may also be used to generate documentation for the software application.