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US Patent 8165282 Exploiting facial characteristics for improved agent selection

Patent 8165282 was granted and assigned to Avaya on April, 2012 by the United States Patent and Trademark Office.

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Patent abstract

The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer.

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