Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Akbar Jaffer0
Richard Dean Day0
Date of Patent
July 17, 2012
0Patent Application Number
121183630
Date Filed
May 9, 2008
0Patent Citations Received
Patent Primary Examiner
Patent abstract
The method and system of the present invention include recording a first transition by an agent interface between a first session and a second session of a plurality of sessions in a communication utility. The first transition is recorded in a transition record. Responsive to receipt of a request to initiate a third session by the communication utility, a transition frequency is determined using the transition record. Whether to accept the request to initiate the third session is determined using the transition frequency, and the request to initiate the third session is accepted.
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