US Patent 8326643 Systems and methods for automated phone conversation analysis

Patent 8326643 was granted and assigned to USAA on December, 2012 by the United States Patent and Trademark Office.

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Patent

Patent attributes

Current Assignee

USAA

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

8326643

Patent Inventor Names

Nikolay Eshkenazi0

Gregory Neal Lewis0

Mark Richter0

Date of Patent

December 4, 2012

Patent Application Number

11511593

Date Filed

August 28, 2006

Patent Citations Received

‌

US Patent 11663608 Providing aggregated statistical information relating to customer representative's performance

‌

US Patent 11706340 Caller deflection and response system and method

Patent Primary Examiner

‌

Yuwen Pan

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