Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Christopher D. Blair0
Date of Patent
June 18, 2013
0Patent Application Number
130059060
Date Filed
January 13, 2011
0Patent Citations Received
Patent Primary Examiner
Patent abstract
Systems and methods for analyzing contact center interactions are provided. In this regard, a representative method includes: receiving information corresponding to an interaction between a contact center agent and a customer; and assessing quality of the interaction based, at least in part, on information corresponding to at least one of: a history of the customer; and an event corresponding to the customer and occurring subsequent to the interaction.
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