Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
July 2, 2013
Patent Application Number
12762216
Date Filed
April 16, 2010
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.
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