US Patent 8494152 Systems and methods for automated call-handling and processing

Methods, systems, and computer-readable media consistent with the present invention manage multiple telephone calls by managing a session record associated with the call, amending the session record according to a plurality of rules to reflect a plurality of instructed actions, evaluating an amended session record to derive at least one of the plurality of instructed actions, and implementing a derived instructed action on the call under the control of an automated attendant apparatus.