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US Patent 8634537 Method of routing calls from a contact center

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Patent Citations Received
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US Patent 12112338 Assistance for customer service agents
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US Patent 12079821 Assistance for customer service agents
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Patent Citations Received
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US Patent 11882241 Profile-based contact center request routing
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Patent abstract

A method and apparatus are provided for routing calls from a contact center. The method includes the steps of providing a SIP presence server within the contact center that only provides presence information in support of outgoing calls from agents of the contact center, receiving a presence message by the SIP presence server identifying a communication port of an client and routing a call from an agent of the contact center to the client based upon the received registration message.

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Patent Inventor Names
Dave Wesen0
Jeff Hodson0
Mary Ellen Moser0
Mike Hollatz0
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US Patent 08634537 Method of routing calls from a contact center US Patent 8634537 Method of routing calls from a contact center

Infobox
Patent Number
086345370
Patent Number
86345370
Edits on 19 May, 2023
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edited on 19 May, 2023
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=086345370
Edits on 28 Sep, 2022
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Infobox
Is a
Patent
Patent
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
086345370
Date of Patent
January 21, 2014
0
Patent Application Number
109191660
Date Filed
August 16, 2004
0
Official Website
https://pdfpiw.uspto.gov/.piw?Docid=086345370
Patent Primary Examiner
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Fan Tsang
0
Edits on 18 Jun, 2022
"Entity importer update"
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edited on 18 Jun, 2022
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Website URL
https://pdfpiw.uspto.gov/.piw?Docid=08634537
Edits on 21 Dec, 2021
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 US Patent 08634537 Method of routing calls from a contact center

Infobox
Is a
Patent
Patent
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
08634537
Date of patent
January 21, 2014
Patent application number
10919166
Date Filed
August 16, 2004
Patent primary examiner
‌
Fan Tsang

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